Privacy Policy


1.1 This privacy policy makes it clear how we process and protect your personal data. This includes any information that you submit to our online recruitment software and any information gathered on this website.

1.2 By using this site you are agreeing to your data will be held, stored and processed according to the policy detailed below. We comply with the GDPR and as such your data is securely stored and only accessed by relevant and authorised personnel.

1.3 The purpose of the data collection and the type of data requested is decided by the Data Controller. In this instance the Data Controller is Pho Cafe .

1.4 The Data Controller uses a Data Processor in order to collect, store and securely transfer your data. In this instance your Data Processor is 360 Resourcing Solutions 103 Mere Grange, Leaside Road, St Helens, WA9 5GG. The Data Protection Officer for 360 Resourcing is Tom Coulter and can be contacted at:


2.1 The technology that we use has been designed with your security in mind. Our Data Processor’s servers are based in the UK and they deploy both technological and operational security measures along with internal policies specifically implemented to protect your data.


3.1 From the latest data protection regulations (GDPR) our legal basis for processing your data will be in the legitimate interest in using the information that you supply to us in order to process your job application and to provide you with information which may be of use.

3.2 The purpose of our data collection is to assess your suitability for the specific job role that you have applied for. We may also use this information to contact you about other similar job opportunities and may also statistically analyse your data.

3.3 We may also need to request and process your data if it is necessary for the performance of a contract or if we have a legal basis for doing so. This may include the data that you need to supply to us in order to satisfy the offer of a term of employment.

3.4 If we require your explicit consent to process any data as specified by GDPR then we will inform you of this consent requirement, and request your explicit “opt-in”, at the point of data entry.


4.1 The personally identifiable information that we identify, store and process on this site is that which is voluntarily provided to us. This includes (but not limited to):

  • Your CV
  • Cover letters
  • Personal information supplied such as your name, email address & phone number
  • Any details you enter into any application form
  • Any answers to questions that correspond with your recruitment preferences
  • Any supporting information that you provide to expand your candidate profile

5.1 When it comes to your personal data you have the right to:

  • Rectify inaccurate or outdated information
  • Request to move your data (data portability)
  • Object to data processing
  • Withdraw your data consent at any time
  • Be forgotten
  • Ask for a copy of your data via a Subject Access Request (SAR)
  • Lodge a complaint with the UK’s Information Commissioner’s Office (ICO) or other relevant supervisory authority

5.2 If you think that there are any inaccuracies in your data then let us know and we will amend your records. We also provide reasonable access to our visitors for reviewing the data that you have provided to this website. In this instance please contact with your request.

5.3 If you’d like to remove the data that you have supplied to us then you can do so by clicking here and we’ll delete your records for you.

5.4 If you’re not happy with the manner in which your data has been processed you can submit a case to our internal complaints procedure by contacting  If you are not satisfied with the outcome of our investigation, you have the right to contact the ICO (


6.1 The data that you submit to this site may be:

  • Made available to the Data Controller
  • Made available to the Data Processor
  • Used to communicate with you about your application
  • Used to communicate with you in regards to recruitment
  • Used to supply you with relevant (optional) job alerts
  • Added to a searchable candidate database
  • Analysed for our internal statistics to improve processes

6.2 Sometimes information may be processed on our behalf by relevant third parties; this includes but is not limited to: video interviewing companies, payroll software, and HR software.

6.3 We will not collect your information for unrelated purposes without first requesting your consent.

6.4 In some cases, we may be compelled or permitted by the law, an official authority or regulatory requirements to process your personal information without your consent or knowledge, even after you have exercised your right to withdrawal, to be forgotten, or objected to processing. If this happens, we will only process the limited personal data that we are required to do so under these specific requirements.


7.1 If there is no activity on your candidate account for 2 years, it will be deactivated. You can also request to withdraw your details at anytime and thereafter your data will be fully anonymised for further protection.


8.1 Provided that compliance is maintained in regards to the General Data Protection Regulation (EU) 2016/679, we reserve the right to amend and modify this privacy statement for any reason and at any time.

  • Dave

    Dave’s career path at Pho is a great example of the training and flexibility we offer our staff. We recruited him originally for our Manchester front of house team, in the summer of 2015, through our first social hiring project with The Factory Youth Zone. When Dave came to us, he had very little experience but wanted to learn. We trained him up and after a few months in Manchester he showed interest in helping us open our restaurant in Birmingham. It was obvious that Dave loved travelling around the UK and enjoyed working in different sites with different teams, so we promoted him to our openings team where he assisted in the launch of our Cambridge and Bristol restaurants. Now fully cross-trained in back and front of house, Dave has moved to London to support any restaurant that may need him until we open another Pho.

  • Lucy
    Head of People

    Lucy started working at Pho near Oxford Circus in 2010 as a waitress. By 2011 she had progressed to supervisor for our exciting restaurant opening in Soho and was promoted to assistant manager quickly – all while studying to receive a degree in social work. The flexibility of the job suited her while she was at uni, so she stayed with the team and opened our Spitalfields restaurant as an assistant manager. Within a couple of years she was made opening general manager of our Islington restaurant, and went on to lead the openings of our One New Change and Covent Garden sites. In 2016 Lucy made a move into the Pho head office as our Head of People, where she looks after all human resources, hiring and training, and she has introduced our amazing social recruitment programme.

  • Jit
    Executive Chef

    Jit is the queen of our kitchens. She joined Pho as a head chef in Pho Oxford Circus in 2009 and then quickly made it through the ranks to head up the kitchen opening team in our Spitalfields restaurant. Only a couple of years later, having worked in every single one of our kitchens at some point, she was promoted to senior head chef of the company. Jit is now in charge of our food development and all of the kitchen staff across our 19 restaurants, and she runs the kitchen at each of our new restaurant openings across the UK.

  • Fran
    Operations Manager

    Fran joined the Pho team in 2011 as a part time waitress in our Spitalfields restaurant. While also getting her degree at uni, she found that the schedule of working in hospitality worked well for her. She was young and hungry, so we promoted her to supervisor, then assistant manager and then she eventually become the general manager of one of our busiest restaurants in London. After running Pho Spitalfields for over a year, Fran joined the operations team in our head office as an operations manager.

  • Georgina
    Assistant Manager in Training

    Georgina joined our Leeds restaurant (front of house) in 2015 and quickly became a strong member of the team. She showed interest in travelling and helping to open restaurants across the UK with us, so we supported her relocation to Cambridge and then Bristol to assist the openings team. Now permanently in Bristol (after loving opening the restaurant there so much) she is on a fast track training plan to be part of the management team as an assistant manager.

  • Muthu
    Head Chef, Pho St. Paul's

    Muthu started as a kitchen porter at Pho and now he is one of our amazing head chefs. He quickly progressed from KP to line chef (in just 6 months!) and spent a couple of years in our kitchens training to become a head chef. He is now running the kitchen in our largest London restaurant (in One New Change @ St Paul’s Cathedral) and helps to induct and train many of our new kitchen staff across the company.